Customer Relationship Management is extremely important in today’s business society,
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Information technology effects operational customer relationship management,
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There are also many systems that deal with Customer Relationship Management. An example of this is the sales management CRM system,
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Call centers are also a form of customer relationship management. Call centers are where customer service representatives answer customer inquiries and respond to problems through a number of different customer touch points. A customer call center is one of the most important aspects of customer relationship management,
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